Contact Us
Questions about a purchase, something wrong with a file, or feedback on the product — all of it reaches the same inbox, and a person reads it.
What to expect when you write
Email is the most reliable way to reach us and we reply within two working days, usually sooner. The phone is answered when somebody is at it — if it rings out, send an email and you will still get a reply. If you are writing about a payment, include the date and roughly what time you paid; that is enough for us to find it.
Hours: Monday to Saturday, 10 AM to 7 PM IST.
Send us a message
Choose a category and fill in the details below.
Grievance redressal
If something has gone wrong and an ordinary email has not sorted it out, this is the named person responsible for it, as required of an e-commerce business in India.
- Grievance Officer
- Deekshant Malvi
- Designation
- Grievance Officer, BioMaker
- contact@biomaker.app
- Phone
- +91 8602266173
A complaint sent here is acknowledged within 48 hours and resolved within one month of being received — the limits set by the Consumer Protection (E-Commerce) Rules, 2020. In practice most things are answered the same week; write to the address above and say what happened.
Answers that might save you the wait
Nearly everyone who writes in is asking one of these three, and all three have an answer right now.
- Your PDF hasn't arrived
- It downloads in the browser the moment payment succeeds, and a copy goes to the email address you gave at checkout. Check the spam folder first — that is where it usually is. If there is genuinely nothing after a few minutes, write to us with the date and roughly what time you paid, and we will find the transaction and send it.
- You need to change something on it
- For 24 hours after paying you can download again as many times as you like — open BioMaker in the same browser you bought it in, edit, and press download. Your details are still there; there is no account to log into. After 24 hours you still get one free edit, which is enough for the mistake somebody spots a week later; a download after that one is a new purchase. The terms set this out in full.
- You want a refund, or your details removed
- Charged and no file, or charged twice — we refund it, no argument. The refund policy says exactly what is and is not covered. To have a stored biodata deleted, email from the address you used at checkout and ask; the privacy policy covers what is kept and for how long.